Counselling through empathy and the use of Positive Psychological Interventions (PPIs) are theoretically-grounded and empirically-validated instructions, activities, and recommendations that are designed to enhance wellbeing (Lomas, Hefferon & Ivtzan, 2014). PPIs focus on the use of positive emotions and strengths to achieve and/or boost wellbeing.
Workplace counselling is an employee support intervention that is usually short term in nature and provides an independent, specialist resource for people working across all sectors and in all working environments. The counselling process is about providing a sounding board for an employee, giving them a safe place to talk about issues that trouble them, and allowing counsellors to help them find their own solutions to problems or develop better ways to manage issues. It is not about giving advice, but about providing a non-judgmental, empathic and accessible means to allow an employee to find a way forward.